Delivery of Goods
All deliveries are charged extra, ex. Vat across the board.
Due to the range and weights of our products we will quote delivery charges on our quotation (s). Standard charges may be displayed at time of order. We realise this may seem expensive, but unfortunately we are charged these rates by our couriers. We will inform you prior to dispatch of all charges applicable.
Although you may enter a delivery address that differs from the cardholder address, for anti-fraud reasons we reserve the right to delivery goods to the cardholder address only.
We endeavour to process your order on receipt. Goods are normally despatched within 3 - 5 business days. 'Special' orders are despatched at or near the stated time as advised. However, some items may take longer than the stated delivery time.
All customers will be contacted by email/telephone to confirm a convenient delivery date between the days of Monday and Friday 9.00AM to 5.00PM (excluding weekends) - we are unable to give exact delivery times.
For timed deliveries a surcharge will be made.
On arrival, please open all boxes or parcels as soon as they arrive. All goods must be inspected carefully for any signs of damage. The couriers are obliged to wait while you inspect the goods. If the courier will not wait, please either accept and sign, or sign as "DAMAGED" if damaged or refuse delivery and ask the couriers to take them back with them. Please state this on the delivery documentation, this will help us to make claims on your behalf from the couriers should the item prove to be beyond repair. If you sign for a 'Clean Bill of Delivery', any insurance claims against the courier for damage in transit will be void. Do not sign UNCHECKED.
You have 7 days to notify firstname.lastname@example.org of any damage, shortages or incorrect items. If we are not notified of damage, shortages or incorrect items within this time, you agree to indemnify email@example.com in full against any losses we suffer as a result of your failure to notify us within 7 days.
Please do not install your good(s) if they are damaged, or incorrect as once they have been installed you have agreed to them being in good condition.
We will only make one delivery, if you are not at the delivery address to accept the delivery, a second delivery charge will be made.
There will be one person per vehicle and for health and safety the driver is only contracted to deliver Kerbside. Delivery inside a customer's property is at the driver's discretion.
For large and heavy items please ensure there will be adequate assistance in helping the driver unload.
Delivery dates are approximate and no liability is accepted in respect of late deliveries, please do not arrange to install the items until after they have been delivered and checked for damage, shortages or incorrect items.
We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery.
If you do not receive your goods within the stated delivery period please contact us by telephone or e-mail and we will contact our couriers on your behalf.
Goods you order from Radiating Style may sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately.
Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to you at the time you placed your order.
If your item is not in stock, we will back order for you. We will always advise you either by email or telephone. You will always have the option to cancel your order if you would rather not wait.
This does not affect your statutory rights as a consumer.
Extra Items Delivered
If, by mistake we supply you with extra goods you have not ordered or paid for you must notify us immediately. We may ask for you to return the goods back to Radiating Style. If we do we will refund postage/courier costs.
If you are unable to return the goods we may be required to collect the goods from you. We will notify you of a date when these goods will be collected from you and we can only collect from the original delivery address. Should the collection fail due to you not being available you will be liable for the costs involved for the failed collection and subsequent collection attempts.
If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.